Package Consultant-Order Management

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your Role And Responsibilities

As a Package Consultant specializing in Order Management, you will implement and configure packaged Order Management System (OMS) solutions to streamline order capture, fulfillment, and post-purchase processes. You will leverage out-of-the-box capabilities and tailor them to meet complex fulfillment, inventory, and customer service requirements. Your primary responsibilities will include:

• Configure Order Workflows: Design and implement order workflows that integrate with upstream and downstream systems, ensuring seamless order lifecycle management and supply chain orchestration.
• Collaborate with Stakeholders: Work closely with business stakeholders, solution architects, and technical teams to ensure successful OMS platform integration and deployment.
• Support Data Migration and Testing: Assist with data migration, testing, training, and change management to ensure successful adoption and long-term operational efficiency.
• Implement Exception Handling: Configure exception handling rules and processes to ensure efficient order fulfillment and customer satisfaction.
• Deliver Solution Customization: Tailor OMS platform capabilities to meet complex fulfillment, inventory, and customer service requirements.
  
  

Preferred Education

Master's Degree

Required Technical And Professional Expertise

• Exposure to Order Management Systems: Familiarity with packaged OMS solutions and their application in streamlining order capture, fulfillment, and post-purchase processes across digital and physical channels.
• Understanding of Supply Chain Orchestration: Knowledge of supply chain operations and order lifecycle management principles, including order workflows, sourcing rules, and inventory visibility.
• Experience working with Enterprise Systems: Exposure to integrating OMS platforms with upstream and downstream systems such as eCommerce, ERP, WMS, CRM, and payment gateways.
• Familiarity with Data Migration and Testing: Understanding of data migration, testing, training, and change management processes to ensure successful adoption and long-term operational efficiency.
• Exposure to Omnichannel Commerce Operations: Familiarity with omnichannel commerce operations and the role of OMS in enabling seamless customer experiences across multiple channels.
  
  

Preferred Technical And Professional Experience

• Familiarity with Cloud-based OMS: Exposure to cloud-based Order Management Systems and their scalability in digital and physical channels.
• Knowledge of API Integration: Understanding of API integration with upstream and downstream systems such as eCommerce, ERP, WMS, CRM, and payment gateways.
• Exposure to Agile Methodologies: Familiarity with agile methodologies and their application in implementing and configuring packaged OMS solutions.