Post Sales Business Analyst

We are seeking a highly structured, analytical, and execution-focused Post-Sales Business Analyst to join our Delivery & Operations team. This role acts as the critical bridge between Sales → Project Intake → Delivery Execution, ensuring every signed project enters development with clarity, completeness, and functional accuracy.

You will convert signed Scopes of Work (SOWs), discovery notes, and client requirements into structured, developer-ready documentation. Your work will directly impact delivery efficiency, quality assurance, and client satisfaction by minimizing ambiguity and ensuring execution readiness before development begins.

Key Responsibilities

1. Project Intake & Transition

• Review signed SOWs, proposals, discovery notes, and transcripts.
• Participate in internal kick-off sessions to understand client priorities and technical constraints.
• Identify gaps, ambiguities, or missing inputs before development begins.
• Ensure complete transition from Sales to Delivery with zero requirement blind spots.

2. Requirement Documentation

• Translate business requirements into Functional Requirement Documents (FRDs) and detailed User Stories.
• Break down modules and features into data fields, validations, workflows, interactions, and conditional logic.
• Define dynamic content behavior, click actions, role-based access views, and system logic.
• Ensure documentation is structured, version-controlled, and delivery-ready.

3. Internal Task Structuring & Execution Alignment

• Collaborate with Project Managers to convert requirements into structured development tasks (ClickUp, Jira, etc.).
• Identify task dependencies and logical execution sequences.
• Support QA teams with initial test case outlines derived from business rules and acceptance criteria.

4. Client Clarifications & Change Management

• Track and document clarification requests during execution.
• Support PMs and Account Managers in evaluating scope deviations and change requests.
• Maintain version-controlled documentation with client confirmations and change logs.

5. Quality & UAT Support

• Assist PMs in validating completed work against functional documentation before client delivery.
• Participate in internal UAT cycles to ensure alignment between build and documented requirements.
• Reduce last-minute surprises during client reviews.

6. Documentation Governance & Hygiene

• Maintain centralized repositories of requirement documents and change logs.
• Ensure consistent formatting, naming conventions, and version control standards.
• Regularly clean up outdated or deprecated documentation references.

7. Proactive Risk Identification

• Identify risks, inconsistencies, and vague requirements early in the process.
• Escalate potential delivery blockers before development begins.
• Flag redundant or unclear SOW elements that may lead to misinterpretation.

8. Cross-Department Collaboration

• Work closely with UI/UX designers to ensure designs align with documented functionality.
• Annotate design files and provide developer-facing logic notes.
• Clarify workflow expectations and display conditions across teams.

9. Process & Template Improvement

• Refine internal templates for FRDs, change tracking, and requirement mapping.
• Recommend process improvements to reduce friction during handoffs.
• Improve intake efficiency through structured documentation patterns.

10. Knowledge Sharing & Reusability

• Document recurring modules, platform constraints, and reusable logic patterns.
• Build and maintain an internal knowledge base for delivery reference.
• Support onboarding by providing structured background documentation.

Desired Skills & Experience

• 4+ years of experience as a Business Analyst in a digital agency, web development, or software delivery environment.
• Strong experience creating FRDs, user stories, process flows, and QA outlines.
• Ability to convert business requirements into clear, structured, developer-ready documentation.
• Experience with tools such as Figma, Jira, ClickUp, Miro, Lucidchart, Confluence, and Google Workspace.
• Strong analytical thinking and logical reasoning skills.
• Excellent written and verbal communication abilities.
• Exceptional attention to detail and documentation discipline.
• Strong understanding of website or application development lifecycles.

Nice to Have

• Experience working with US-based agencies or white-label service models.
• Familiarity with SOWs, BRDs, technical specifications, and structured discovery documentation.
• Understanding of WordPress, Shopify, custom PHP/JS builds, and API integrations.
• Ability to annotate UI/UX designs and suggest usability improvements.
• Knowledge of risk management, prioritization frameworks, and delivery dependency mapping.