Property Management Operations Manager

Property Management Operations Manager (Remote – India)

Location: Remote (India)

Hours: Part-Time | Must Work U.S. Central Time (8:00 AM – 5:00 PM CST)

Compensation:₹6.7L/yr-₹7.4L per year (Based on Experience)

Reports To: Finance & Development Manager

About Us

KBM Realty and Sunshine Management are Chicago-based real estate companies focused on property management, brokerage, construction, and real estate development.

We are seeking a highly organized, detail-oriented Property Management Operations Manager to oversee the day-to-day administrative operations of our rental portfolio. This role is ideal for someone who thrives in fast-paced environments, enjoys managing processes, and can independently drive results.

This is not an entry-level role. We are looking for someone who can take ownership of property management operations and ensure nothing falls through the cracks.

Key ResponsibilitiesProperty Management Operations

• Manage daily property management workflows
• Oversee rent collection and delinquency tracking
• Monitor lease expirations and renewals
• Track resident compliance requirements
• Coordinate move-ins and move-outs
• Maintain tenant and property records

Maintenance Coordination

• Receive and process maintenance requests
• Dispatch vendors and contractors
• Track work order completion
• Follow up with residents regarding service requests
• Maintain vendor contact database
• Ensure maintenance issues are resolved promptly

Resident Relations

• Respond to resident inquiries
• Prepare notices and communications
• Track complaints and resolutions
• Ensure excellent customer service standards

Reporting & Administration

• Prepare weekly occupancy reports
• Prepare delinquency reports
• Track open work orders
• Maintain KPI dashboards
• Prepare monthly management reports
• Maintain organized digital filing systems

Software & Systems Management

• Manage Buildium property management software
• Maintain property databases
• Ensure data accuracy across all systems
• Generate operational reports as requested

QualificationsRequired

• 5+ years of property management, operations management, or portfolio administration experience
• Strong organizational and project management skills
• Advanced Microsoft Excel proficiency
• Experience managing multiple priorities simultaneously
• Excellent written and verbal English communication
• Ability to work independently with minimal supervision
• Experience managing vendors and service providers
• Strong attention to detail

Preferred

• Experience with U.S. residential property management
• Experience using Buildium, AppFolio, Yardi, Rent Manager, or similar platforms
• Experience supervising remote teams
• Experience supporting multifamily residential portfolios
• Knowledge of leasing and property management processes

Success in This Role Looks Like

Within 90 days, you will:

• Maintain 100% visibility of open work orders
• Ensure all lease expirations are tracked
• Provide accurate weekly portfolio reports
• Reduce outstanding maintenance issues
• Maintain organized resident and property records
• Become the primary operational coordinator for the portfolio

Who Should Apply

This role is ideal for candidates who have served as:

• Property Manager
• Assistant Property Manager
• Portfolio Manager
• Property Operations Manager
• Real Estate Operations Manager
• Leasing Operations Manager
• Multifamily Operations Coordinator
  

Applications without property management experience will not be considered.