Sales Associate - IDR - PHEONIX CITADEL MALL

Job Description

Job Title : Style Associate

Department : Retail Stores

Reports To : Store Manager

Role Summary : The Style Associate represents the face of the brand, delivering

exceptional customer experiences, assisting in driving sales, and

ensuring smooth store operations through customer focus, sales

expertise, flexibility, and teamwork.

Key

Responsibilitie

s

: Customer Focus

• Understand customer needs and preferences to recommend
  
  

suitable jewelry pieces.

• Address customer queries effectively and escalate complex
  
  

issues when required.

Sales Mastery

• Demonstrate knowledge of product categories, including
  
  

features, benefits, and competitive positioning.

• Communicate product value effectively to customers.
• Support the store in achieving store targets.
• Stay updated with the latest collections, and promotions.
  
  

Flexibility and Change Management

• Adapt to varying shift timings and store requirements.
• Be open to transfers within the cluster area as per business
  
  

needs.

• Exhibit punctuality and readiness to take on additional
  
  

responsibilities when needed.

Store Operations Excellence

• Assist the Senior style associate in processing store deliveries,
  
  

online order processing, and packaging.

• Assist in stock replenishment and visual merchandising.
• Ensure the store looks presentable, inviting, and adheres to
  
  

cleanliness standards.

• Support theft prevention by maintaining vigilance and following
  
  

protocols.

• Follow all company policies, work processes and store
  
  

standard operating procedures (SOPs).

Collaboration

• Collaborate with team members to ensure smooth store
  
  

operations.

• Work as a cohesive team player, contributing to group
  
  

success.

Decision-Making and Sensitivity

• Display sensibility and sensitivity when addressing customer
  
  

concerns.

• Use sound judgment in handling challenging situations while
  
  

maintaining brand standards.

Candidate

Requirement

:

• Graduate / HSC (Freshers) / SSC qualification with 2 years of
  
  

experience in retail.

• Must be above 18 years of age and below 28 years of age
• Good communication and interpersonal skills
• Ability to learn quickly
• Positive and enthusiastic attitude
• Excellent presentation and grooming standards
• Flexibility and adaptability to work varied shifts (including
  
  

weekends and evenings)

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