SAP CS (Customer Service)/SM (Service Management)

Hello,

Greetings from ZettaMine!!

Hiring for SAP CS (Customer Service)/SM (Service Management)

Experience: 8 to 10 years

Location : Hyderabad , Pune.

Hybrid: Hydrid

Looking for immediate joiners

Job Summary:

The SAP Service Business Consultant will be responsible for Rollout, collecting the requirement, BRD and requirement creation in service business operations. The candidate should have a minimum of 8 years of experience. This role requires a deep understanding of SAP modules related to Project System, and integration with other business processes. The ideal candidate will work closely with cross-functional teams to ensure that our SAP systems meet the needs of our service business and drive operational efficiency.

Key Responsibilities:

SAP Rollout:

• Lead the Rollout of S4 Service Management (SM).
• Analyse business requirements and translate them into business requirement documents
• Customize SAP applications to meet specific business needs.
• Lead Unit test and UAT testing.
• Collaborate with stakeholders (Template team) to design and implement best practices in service delivery.

Collaboration & Communication:

• Work closely with capability Leads of SAP to ensure seamless integration of SAP solutions.
• Communicate effectively with stakeholders to gather requirements and provide updates on project status.
• Participate in cross-functional meetings to align SAP initiatives with business goals.

User Support & Training:

• Provide training and support to end-users on SAP functionalities and best practices.
• Act as a point of contact for Business and SAP template team.

Data Migration:

• Co-ordinate with data migration to work on migration strategy and help team to develop migrate program

Hypercare Support:

• Provide dedicated Hypercare support during the post-Rollout phase to ensure system stability and user satisfaction.
• Monitor system performance and user feedback closely after go-live, addressing any issues or concerns promptly.
• Facilitate daily stand-up meetings during Hypercare to discuss issues, resolutions, and user experiences.

Interested candidates can reach on [email protected] or call on 6302404807

Thanks & Regards

Afreen Saranya