SAP Request to Service (R2S) / SAP S/4HANA Service Consultant

Position Title

SAP Request to Service (R2S) / SAP S/4HANA Service Consultant – Global Template Rollout

Role Summary

We are seeking an experienced SAP Request to Service (R2S) / SAP S/4HANA Service Consultant to support global template rollout programs across multiple regions and business units. The consultant will be responsible for solution design, template localization, fit-gap analysis, configuration, testing, cutover, deployment, and hypercare activities for service management processes in SAP S/4HANA.

Experience Required

• Overall 10+ years of SAP consulting experience.
• Proven experience in SAP S/4HANA Service implementation and rollout programs.
• Mandatory experience with at least one end-to-end SAP R2S / S/4HANA Service rollout in a global template environment.
  
  

Must Have Skills & ExperienceSAP S/4HANA Service / Request to Service (R2S)

• Strong expertise in SAP S/4HANA Service / Request to Service process design, configuration, and implementation.
• Hands-on experience in global template rollout projects, including:
• Requirement gathering
• Fit-gap analysis
• Template adoption and localization
• Configuration
• Testing and defect resolution
• Cutover and go-live support
• Hypercare activities
  

SAP R/3 Customer Service (CS) Background

• Strong hands-on experience with SAP R/3 Customer Service (CS) module.
• Good understanding of:
• Service notifications
• Service orders
• Installed base management
• Warranty processes
• Service contracts
• Aftermarket and service execution processes
  

Service Process Knowledge

• Strong understanding of:
• Service master data
• Service transactions
• Service contracts
• Warranty management
• Pricing
• Notifications and orders
• Resource planning
• Billing processes and integration touchpoints
• Service analytics and reporting
  

Functional Responsibilities

• Lead business requirement discussions and process design workshops.
• Perform fit-gap analysis against global template standards.
• Translate business requirements into scalable SAP solutions.
• Prepare functional specifications and support technical development activities.
• Coordinate testing cycles, support user acceptance testing, and manage defect resolution.
• Support:
• Data migration activities
• Cutover planning
• End-user training
• Deployment activities
• Post-go-live support
  

Stakeholder Management

• Ability to collaborate with:
• Business stakeholders
• Solution architects
• Cross-functional SAP teams
• Global and local implementation teams
• Strong communication, documentation, and workshop facilitation skills.
  

Good To Have Skills & Experience

• Experience working in multi-country SAP rollout programs and template governance models.
• Exposure to SAP integrations with:
• SAP SD
• SAP MM
• SAP PM/EAM
• SAP FI/CO
• SAP CRM/CX
• Middleware and integration platforms
• Experience with localization activities and change impact assessments.
• Experience supporting global deployment governance and process harmonization initiatives.
• Knowledge of service analytics and reporting solutions in SAP S/4HANA.
  

Educational Qualification

• Bachelor’s degree in Engineering, Information Technology, Business Administration, or a related discipline.
  
  

Location & Travel

• Location: Flexible based on project requirements.
• Willingness to travel for:
• Global rollout workshops
• Testing phases
• Cutover activities
• Go-live and hypercare support
  

Skills: sap r/3 customer service (cs),sap r2s,requirement gathering,hypercare activities,sap s/4hana service,configuration,testing and defect resolution,cutover and go-live support,fit-gap analysis,template adoption and localization