Senior Associate - Community Management

About the Company:

● Founded in 2019, zingbus is building the most trusted brand for intercity travel. Keeping reliability

and safety at the core, we are building a two-sided platform that delivers standardized journey

experience for travelers and increased earnings for our supply partners.

● We connect 300+ cities across the country through our daily services and have served 2.5 Mn+

unique customers so far and are aggressively working towards the fleet electrification and

establishment of charging technology and infrastructure.

● Raised Series A from Y Combinator, InfoEdge, AdvantEdge, and other prominent investors

from India and Silicon Valley. Additionally, secured a significant investment of $9 million

from bp Ventures.

https://yourstory.com/2021/03/gurugram-startup-zingbus-takes-tech-route-intercity-bus-travel-smoot

her/amp

https://www.bp.com/en_in/india/home/news/press/bp-ventures-invests-9-million-in-indias-leading-i

ntercity-b us platform-zingbus.html

Position: Community Management Senior Executive (South)

Compensation:

Overview: Zingbus is looking for a Senior Executive - Community Management (South) to build and

scale zingbus’s community i.e zingfluencer presence across southern markets. This role will focus on

engaging with customers and local audiences through online communities, on-ground activations,

creator networks, and campus/travel groups, building long-term trust and brand love.

What you will do:

Community growth (south)

● build zingfluencer community in key southern cities (Hyderabad, Chennai, Bangalore) through

both online and offline initiatives

● create community engagement plans for students, working professionals, and frequent intercity

travelers

● identify local micro-communities (college groups, travel clubs, city pages, commuter circles)

Engagement and relationship building

● actively engage with users across community channels (social comments, groups, travel

communities, local forums)

● build relationships with local admins/moderators, creators, and community leaders

● Turn engaged members into repeat travelers and advocates

influencer + micro-creator coordination

● identify and onboard micro-creators and community influencers in the south

● execute simple, repeatable campaigns (rides, events, city meetups, UGC drives)

● support creator coordination for shoots, briefs, and content timelines

On-ground community activations

● execute meetups, bus experiences, campus stalls, and city-level brand engagements

● manage logistics, collateral, on-ground coordination, and post-activation follow ups

● support regional launch activities for high priority routes

feedback loop and insights

● capture community feedback on routes, service experience, expectations, and issues

● share insights with ops/product/marketing to improve service and reduce friction points

● track recurring questions and convert them into helpful community content

Reporting

● Track community growth metrics: active members, engagement rate, UGC volume, creator

output, and referral outcomes

● maintain monthly summary reports with learnings + next month action plan

What we are looking for:

Experience

● 1-2 years in community management, partnerships, social engagement, or regional marketing

● Experience handling on-ground activations and creator/community coordination is a strong plus

Skills

● strong communication and people skills; quick, thoughtful responses

● Execution-first mindset with strong ownership

● Good understanding of south market culture and digital behavior

● comfortable working weekends/evenings when community activations require

● Education -bachelor’s degree in marketing, communications, or related field