Senior Business Analyst

Job Description

Ciklum is looking for a Senior Business Analyst to join our team full-time in India.

We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.

About The Role

As a Senior Business Analyst, become a part of a cross-functional development team engineering experiences of tomorrow.

Responsibilities

• Requirement Discovery & Alignment: Lead workshops to gather and document business requirements for Sales Cloud and CPQ, focusing specifically on aligning stakeholders on complex product bundling, pricing rules, and discount logic
• CPQ Optimization: Address the current gap in CPQ requirements by auditing existing configurations and designing improved workflows for quote generation, contract amendments, and renewals
• System Integration Mapping: Define and document technical requirements for third-party tools integrated with Salesforce, ensuring data integrity across the ecosystem
• Agile Documentation: Manage the end-to-end lifecycle of user stories, functional specifications, and process maps using Jira and Confluence
• Solution Design: Collaborate with Salesforce Developers and Architects to translate business needs into scalable technical designs, prioritizing "out-of-the-box" functionality where possible
• User Acceptance Testing (UAT): Lead UAT cycles, including creating test scripts and managing defect remediation, to ensure delivered features meet business expectations
• Stakeholder Management: Act as the primary liaison between business units and the IT development team, facilitating clear communication and managing project timelines
  
  

Requirements

• Salesforce Expertise: Minimum 5+ years of experience as a Business Analyst, with a strong focus on Salesforce Sales Cloud and CRM architectures
• CPQ Specialist: Proven track record of implementing or optimizing Salesforce CPQ (Configure, Price, Quote), including deep knowledge of product catalogs and pricing engines
• Technical Tooling: Expert-level proficiency in Jira for task management and Confluence for maintaining robust documentation
• Integration Knowledge: Experience managing integrations between Salesforce and third-party platforms (e.g., ERP, CLM, or Payment Gateways)
• Analytical Mindset: Ability to convert ambiguous business needs into structured, complex technical queries or logic flows
• Communication: Exceptional interpersonal and presentation skills, with the ability to influence stakeholders at all levels
  
  

Desirable

• Certifications: Salesforce Certified Business Analyst or Salesforce CPQ Specialist preferred
• Agile Delivery: Experience working in fast-paced, Agile environments with a focus on continuous improvement and tight delivery timelines
• Process Improvement: Background in Six Sigma or Lean methodologies to help streamline sales operations
  
  

What`s in it for you?

• Strong community: Work alongside top professionals in a friendly, open-door environment
• Growth focus: Take on large-scale projects with a global impact and expand your expertise
• Tailored learning: Boost your skills with internal events (meetups, conferences, workshops), Udemy access, language courses, and company-paid certifications
• Endless opportunities: Explore diverse domains through internal mobility, finding the best fit to gain hands-on experience with cutting-edge technologies
• Care: We’ve got you covered with company-paid medical insurance, mental health support, and financial & legal consultations
  
  

About Us

At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress.

India is a strategic innovation hub for Ciklum, with growing teams in Chennai and Pune leading advancements in EdgeTech, AR/VR, IoT, and beyond. Join us to collaborate on game-changing solutions and take your career to the next level.

Want to learn more about us? Follow us on Instagram , Facebook , LinkedIn .

Explore, empower, engineer with Ciklum!

Interested already? We would love to get to know you! Submit your application. We can’t wait to see you at Ciklum.