Senior Executive - CRM

Job Title: Senior Executive – CRM (Non-Technical)

Location: District 25 Marketing Office, Chandapura–Dommasandra Road, Bengaluru, KA

Employment Type: Full-Time

Job Description:

• We are looking for a proactive and customer-focused professional for the role of Senior Executive – CRM (Non-Technical) to ensure a smooth and professional customer journey from booking to handover. The candidate will be responsible for managing customer interactions, coordinating documentation, handling payment follow-ups, final account reconciliation, registrations, and ensuring high levels of customer satisfaction throughout the process.

Key Responsibilities:

• Manage end-to-end customer relationship activities from booking to handover.
• Handle customer queries, concerns, and escalations in a timely and professional manner.
• Coordinate with internal departments for documentation, agreement processing, registrations, and handover formalities.
• Follow up with customers for pending payments and maintain payment schedules.
• Perform final account reconciliation prior to handover/registration.
• Ensure accurate maintenance of customer records and MIS updates.
• Deliver a seamless customer experience while maintaining high service standards.
• Build and maintain strong customer relationships to enhance satisfaction and retention.

Desired Candidate Profile:

• Experience in CRM/Customer Relationship Management (non-technical domain).
• Strong communication and interpersonal skills.
• Good coordination and follow-up abilities.
• Experience in customer handling, documentation, registrations, and collections follow-up preferred.
• Proficiency in MS Office and CRM tools is an added advantage.

Experience:

• 3–6 Years (can be modified as per requirement)

Industry Preference:

• Real estate / property development preferred.