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Genpact

ServiceNow Developer

Actively Reviewing

Genpact

Hyderabad Contract 4–8 yrs exp Posted 1 day ago  · Apply by Sep 14, 2026

Job Title: ServiceNow Developer – ITOM

Experience Required

  • Total Experience: 7–10 Years
  • Relevant ServiceNow Development Experience: 6+ Years

Number of Open Positions

  • 2 Positions1 Position – Remote (Work From Home)
  • 1 Position – Hyderabad (Work From Office)

Shift Timing

  • 12:00 PM – 9:00 PM IST


Job Description

We are looking for an experienced ServiceNow Developer with strong ITOM expertise to join our team. The ideal candidate should have hands-on experience in ServiceNow development, ITOM modules, Service Mapping, ITSM, integrations, and enterprise-level implementations.

The candidate must be a strong developer (not only an administrator) with the ability to design, develop, customize, and implement ServiceNow solutions while understanding technical architecture and business requirements.

Mandatory Skills

  • Strong hands-on experience in ServiceNow Development
  • Minimum 6+ years of relevant ServiceNow development experience
  • Strong expertise in ServiceNow ITOM
  • Hands-on experience with Service Mapping
  • Experience with ServiceNow ITSM modules
  • Strong knowledge of:
  • Business Rules
  • Client Scripts
  • UI Policies
  • Script Includes
  • Workflows / Flow Designer
  • ACLs
  • Custom Applications
  • Experience with API Integrations (REST/SOAP)
  • Ability to design and implement ServiceNow solutions independently

Preferred Skills

  • Experience with ServiceNow Mobile Application
  • Experience with Third-party Integrations
  • Experience in enterprise ServiceNow implementations
  • Knowledge of ServiceNow architecture and best practices

Certifications (Preferred)

  • ServiceNow CSA (Certified System Administrator)
  • ServiceNow CAD (Certified Application Developer)

Key Screening Parameters

Candidates must have:

Strong hands-on ServiceNow Development experience (not just Admin/Support)

Excellent knowledge of ITOM & Service Mapping

Experience working on real-time ServiceNow implementation projects

Ability to explain:

  • Previous ServiceNow projects
  • Technical architecture
  • Design decisions
  • Development approach
  • Integration implementations

Candidates should have practical development experience and should be thoroughly evaluated before submission.

Work Location

  • Remote / Hyderabad (WFO)

Interview Process

  • 1 Internal Technical Round
  • 2 Client Interview Rounds