Social Media Associate

About Us

Nexora Commerce — the engine behind Tudoholic

Nexora Commerce Pvt. Ltd. is the company building the technology, data, and operating systems behind Tudoholic — one of Nepal’s largest fashion and lifestyle e-commerce operations.

We run a high-velocity, cash-on-delivery model: products are discovered, sourced from China, imported, quality-checked, and delivered across Nepal every day. For customers, that experience often begins with a simple message — a question on Facebook, a product inquiry on Instagram, or a WhatsApp conversation that turns interest into an order.

What makes the next phase different is trust at scale. We are building stronger systems and stronger customer-facing teams so every interaction feels clear, helpful, and easy to act on.

The Founder’s Story

Ten years ago, Tudoholic started with a small number of orders and a simple belief: Nepali customers deserved better access, better choice, and a buying experience they could trust. Today, we serve customers across Nepal every day, and many of those customer relationships begin on social media.

A message may look small, but it is often the first moment of trust. The way we answer, explain, follow up, and help a customer place an order can decide whether they feel confident buying from us.

That is why we are looking for people who enjoy speaking with customers, learning quickly, and turning curiosity into a helpful, reliable shopping experience.

If that sounds like you, we would like to meet you. This is one of those roles.

Sagun

Founder & CEO, Nexora Commerce Pvt. Ltd.

Role 05

• We’re Hiring
  
  

Social Media Associate

The person who turns customer messages into clear answers, confident orders, and better buying experiences.

Reports to Customer Service Lead Team Social Media & Customer Support Location Kathmandu Level Associate

What You’d Be Walking Into

• A fast-growing e-commerce operation, where thousands of customer questions, product inquiries, and order conversations happen across digital channels.
• A high-touch social media role: Facebook, Instagram, WhatsApp, Viber, and other platforms where speed, clarity, and tone all matter.
• A customer-first culture: every reply is a chance to help someone understand a product, place an order, or feel more confident buying online.
• A strong learning path: a role suited for someone early in their career who wants hands-on experience in e-commerce, sales, and customer communication.
  
  

The Mission

Social media is one of the first places customers meet Tudoholic. The mission is simple: answer clearly, guide patiently, follow up properly, and help customers place orders with confidence.

We are looking for a friendly, energetic, and customer-focused Social Media Associate who enjoys interacting with people, solving simple customer queries, supporting order placement, and helping turn inquiries into sales.

What You’ll Own

• Customer messages: respond to inquiries through Facebook, Instagram, WhatsApp, Viber, and other active social media platforms.
• Product guidance: provide customers with clear information about products, pricing, delivery timelines, and ordering processes.
• Order support: help customers place orders and make sure customer information is recorded accurately.
• Follow-up: follow up with interested customers and help convert genuine inquiries into completed orders.
• Customer care: handle comments, messages, questions, and concerns professionally and with a helpful tone.
• Coordination: work with operations and customer service teams to resolve customer issues and keep information accurate.
• Records: maintain clear records of customer inquiries, orders, and follow-ups.
  
  

Who You Are

• A clear communicator in Nepali and English, with a friendly, confident, and customer-oriented personality.
• Comfortable online: you can use social media platforms, type efficiently, and handle multiple conversations with care.
• Organised and attentive: you record customer details accurately and keep follow-ups from slipping.
• Comfortable with basics: Microsoft Excel, Google Sheets, computer use, and the discipline to keep simple records clean.
• Eager to learn and grow in e-commerce, customer service, and sales.
• Bachelor’s degree completed or ongoing in management, business, marketing, or a related field.
  
  

Bonus Points

• Previous experience in customer service, sales, social media handling, or e-commerce.
• Comfort speaking with customers and guiding them toward the right product or order process.
• Freshers with strong communication skills and a willingness to learn are highly encouraged to apply.
  
  

What Success Looks Like

Within a few months: customers receive faster, clearer replies; inquiries are recorded properly; follow-ups are consistent; and more social media conversations turn into successful orders. You are confident on the channels, trusted by the team, and improving every week.

Why This Role, Why Now

As Tudoholic grows, social media is no longer just a place to answer questions. It is a live sales and trust channel. Get the first conversation right, and customers feel confident enough to order, return, and recommend us to others.

How To Apply

Send your CV and a short note on why you would be good at helping customers through social media.

Apply to: [email protected]

Subject: Social Media Associate — Your Name

Open to candidates in: Nepal

We read every application personally. If there’s a fit, you’ll hear from us.