Solution Designer

Skill Classification: BSS CRM (SSM) + Customer Lifecycle Management + CX Transformation

Mapped Demand: CSG

Experience: 8–12 years, 1–3 full lifecycle programs

Certifications Required: TMF Frameworx, ODA

Certifications Advantageous: Salesforce / ACP

Key Responsibilities

Conduct lifecycle & CX workshops

Define lead-to-care workflows

Align CRM with billing & OSS

Enable CLM governance

Support data quality & reporting

Domain Skills

Customer 360 & master data

Service lifecycle management

CRM–BSS integration

AI / Data Skills

Segmentation & personalization

CX dashboards & KPIs

AI-led retention analytics