Staff/ Lead Technical Writer

Description

We're looking for an experienced technical writer for the Industries Content Experience team. We work closely with product leadership, PMs, and engineers building Salesforce's Industries Common Services — the shared platform capabilities that power multiple Industries clouds, including features like Document Generation, OmniStudio, Business Rules Engine, Decision Explainability, and more. This role focuses on delivering high-quality documentation for admin and end-user audiences, including help articles, release notes, in-app assistance, setup guides, and Trailhead content that help customers configure and adopt Industries platform features.

Responsibilities

• Assess the need for, plan, and deliver a range of documentation for Salesforce admins and users, including conceptual content, release notes, how-to/task-based content, and developer content.
• Collaborate with other writers on the team to help scope and create feature documentation.
• Learn and apply style, language, and structure standards for various deliverables.
• Identify opportunities to improve our documentation processes and tools to make the whole team more efficient.
• Work with the content strategist to identify gaps and improve adoption of content
• Gather documentation metrics and analyse content quality and usability on regular basis
• Use AI to bring in productivity and innovation to the content life cycle
  
  

Required Experience/Skills

• 12–17+ years of technical writing experience for enterprise or SaaS software
• Experience writing for admin and end-user audiences in an Agile development environment
• Excellent project management and stakeholder management skills
• Experience managing multiple priorities and defining scope in ambiguous situations
• Familiarity with Gen AI tools/concepts and a desire to use gen AI to accelerate the content development lifecycle
• Experience with common authoring tools and source control (Perforce/Git)
• Strong content strategy skills with a customer-first mindset
  
  

Desired Experience/Skills

• Experience with or knowledge of Salesforce Industries platform features (e.g., OmniStudio, Document Generation, Business Rules Engine) or cross-cloud shared services
• Familiarity with Salesforce CRM concepts and the broader Salesforce platform
• Working knowledge of Markdown, XML/DITA, and structured authoring tools (e.g., Oxygen)
• Experience with in-app assistance, Trailhead, or learning content
• Experience with global or cross-functional teams
  
  

Location

• India (Bangalore / Hyderabad)