Subject Matter Expert / Soft Skill Trainer

Company Description

HDSoft Systems is a leading fintech solution provider specializing in digital banking innovations, empowering financial institutions across Africa and beyond. With a robust presence in countries such as Tanzania, Kenya, and The Bahamas, HDSoft Systems drives digital transformation through scalable web applications, mobile banking apps, and advanced payment systems. Our flagship product, HDPAY, along with innovative solutions like QR Code Payment Systems and Wallet & Agency Banking, enables seamless financial transactions and enhanced customer experiences. Notable implementations include transforming data reporting for major banks and deploying cutting-edge technology to optimize operations. At HDSoft, we prioritize innovation, secure solutions, and client success in a competitive financial landscape.

Role: Subject Matter Expert (SME) / Soft Skills Trainer

Role Overview

HDSOFT Systems is looking for a dynamic Subject Matter Expert (SME) with strong soft skills training capabilities. This role involves delivering domain knowledge sessions along with enhancing employees communication, interpersonal, and professional skills. The ideal candidate will bridge the gap between technical/domain expertise and workplace readiness.

Key Responsibilities

Training & Development

• Design and deliver soft skills training programs including communication, presentation, teamwork, and workplace etiquette
• Conduct training sessions for freshers and internal teams
• Develop training materials, modules, and assessment frameworks
• Evaluate trainee performance and provide constructive feedback

Subject Matter Expertise

• Act as a Subject Matter Expert in assigned domain (IT / Fintech / Business Processes)
• Deliver domain-specific training sessions aligned with business needs
• Support onboarding and upskilling initiatives
• Stay updated with industry trends and incorporate them into training content

Coordination & Support

• Collaborate with HR and department heads to identify training needs
• Assist in creating learning paths for employees
• Maintain training records, reports, and feedback analysis
• Support internal knowledge-sharing initiatives

Skills & Requirements

• Bachelors or Masters degree in Business, IT, or related field
• 1–3 years of experience in training, teaching, or SME role (freshers with strong training ability can be considered)
• Excellent communication and presentation skills
• Strong command over English (spoken and written)
• Ability to engage and manage a group effectively
• Basic understanding of IT or fintech domain is preferred
• Strong interpersonal and mentoring skills

Good to Have

• Experience in corporate training or L&D
• Certifications in soft skills training / communication / coaching
• Exposure to training tools, LMS platforms, or content creation

What You Will Gain

• Opportunity to shape and develop workforce capabilities
• Exposure to both training and domain expertise roles
• Career growth in Learning & Development / SME / Consulting
• Dynamic and collaborative work environment