Supply Chain Operations Specialist

Key Skills & Competencies

Functional & Technical Expertise

• SAP SD/MM exposure with hands-on experience in customer master creation, sales order processing, and invoicing activities.
• Strong knowledge of international trade documentation, including commercial invoices, packing lists, certificates, and shipping-related documentation.
• Sound understanding of Incoterms and their impact on logistics, ownership transfer, freight responsibilities, and customer transactions.
• Experience in logistics and freight management, including shipment coordination, tracking, and resolution of operational issues.

Business & Operational Capabilities

• Strong stakeholder management skills with the ability to coordinate effectively with traders, customers, logistics providers, and internal functional teams.
• Advanced Excel skills with the ability to perform reporting, data analysis, and operational tracking to support business decisions.
• Analytical mindset with the capability to identify process gaps, monitor KPIs, and drive continuous improvement initiatives.
• High attention to detail with a strong compliance and control-oriented approach to ensure process adherence and documentation accuracy.

Behavioral Competencies

• Excellent verbal and written communication skills with the ability to engage confidently across global stakeholders.
• Strong ownership mindset and accountability for end-to-end process execution and timely issue resolution.
• Proactive approach to follow-ups, escalations, and stakeholder communication.
• Ability to work independently in a fast-paced environment while managing multiple priorities.
• Customer-centric attitude with a focus on service excellence and operational efficiency.

Preferred Experience

• Supply Chain Operations / Trade Operations / Customer Service experience in a commodity trading or international business environment.
• Exposure to shipment execution, export-import processes, and customer invoicing activities.
• Experience working with global teams and cross-functional stakeholders