Support Engineer

About Oration AI

Oration AI builds fully AI-powered contact centers that transform customer service. Our AI agents handle voice, email, and chat interactions with natural conversations that solve real problems.

We're a team of 7 innovators with a track record of successful AI ventures in Europe and India. We're working with cutting-edge technology that's already serving major enterprises. This is an incredibly exciting time to join Oration AI.

You'll Be

• Working directly with the latest AI innovations and technologies
• Learning from a team of experienced founders with successful exits
• Contributing to a product that's already serving major enterprises
• Growing your career in a fast-paced, innovative environment
• Making a real impact in shaping the future of customer service
• Getting hands-on experience with technologies that will define the next decade
  
  

Role Overview

We are looking for a technically skilled Support Engineer who is passionate about customer success and has a strong foundation in modern web technologies. This role is perfect for someone who enjoys solving complex technical problems while maintaining excellent communication with customers.

Key Responsibilities

• Provide technical support to enterprise customers using our AI contact center platform
• Help customers make the best use of the product and solve their unique problems
• Work closely with customers and engineers to understand their requirements and provide appropriate solutions and improve features
  
  

Required Skills

• Strong understanding of prompt engineering
• Hands-on experience with writing prompts for various LLMs and use cases
• Basic knowledge of AI/ML concepts
• Good understanding of web technologies (Next.js, React) and how most software systems are built
  
  

Bonus Skills

• Knowledge of API integrations and web services
• Basic knowledge of git and version control
• Proficiency in database querying (PostgreSQL, SQL)
  
  

Qualifications

• 0-2 years of experience in technical support or software development
• No degree requirements
• Experience with customer-facing roles is a plus
  
  

Perks

• Above market pay
• Company provides you with a top-end MacBook
• Responsibility driven work culture
• No strict office timings or leave policy
  
  

Location

Indore, India No work-from-home policy