Support Executive (Fresher/ upto 15lk)

Mindtel, a prominent player in the telecommunications and IT support industry, is seeking a dedicated Support Executive to join their team at their India-based on-site facility. As a key member of the support staff, you will play a vital role in ensuring excellent customer service and support for our clients.

Role & Responsibilities

• Provide prompt and professional support to customers via phone, email, or in-person inquiries.
• Identify and resolve technical issues or service-related problems efficiently.
• Maintain detailed records of customer interactions and support activities.
• Assist in troubleshooting hardware and software issues ensuring minimal downtime.
• Coordinate with cross-functional teams to ensure customer satisfaction.
• Contribute to continuous improvement initiatives to enhance support processes.
  
  

Skills & Qualifications

• Must-Have
• Excellent communication and interpersonal skills
• Basic computer proficiency and familiarity with MS Office Suite
• Ability to troubleshoot common technical issues
• Strong problem-solving skills
• Freshers are encouraged to apply
• Preferred
• Experience in customer support or service role
• Knowledge of IT hardware and software troubleshooting
  
  

Benefits & Culture Highlights

• Opportunities for career growth and development
• Supportive and dynamic work environment
• Competitive salary package up to 15 lakh per annum
  
  

Skills: communication skills,troubleshooting,customer,software,customer service,skills,it,time management