Systems & Applications Analyst

Job Description

About Insight Alpha

Insight Alpha is a leading expert network and business intelligence platform connecting clients with

senior industry experts globally. Our clients include consulting firms, investment funds, corporates,

startups, and financial institutions across the world.

Job Summary

We are looking for a Systems & Applications Analyst to support our internal business applications, CRM

systems, platform testing, API integrations and technology projects. The role will work closely with

business teams and the development team to improve workflows, support system enhancements and

help implement new technology initiatives.

The ideal candidate should be comfortable testing new tools hands-on, API documentation and

setup/testing, using platforms such as postman, validating system behaviour and translating business

requirements into clear functional and technical requirements for implementation.

Key Responsibilities

Testing business applications, SaaS platforms, sandbox environments or vendor-provided tools.

Understanding of API authentication, request/response structures, error codes, data mapping

and integration testing.

Create test cases, document bugs, validate fixes and coordinate UAT.

Document test findings, limitations, bugs, integration gaps, and implementation

recommendations.

Experience coordinating with platforms, technology partners and internal development teams.

Administer and support CRM integrations including fields, forms, reports, dashboards, user access

and data quality checks.

Provide day-to-day application support to internal users and troubleshoot system, workflow,

access, and reporting issues.

Help evaluate new tools and identify opportunities to improve efficiency, accuracy, and user

adoption.

Preferred Skills

Experience with CRMs, Postman, workflow automation tools, including workflows, custom fields,

modules and user access management.

Working knowledge of Python, JavaScript, CSS, SDKs, sandbox environments or similar

technologies to support scripting, data validation and technical troubleshooting.

Ability to review and test SDKs, vendor documentation, sandbox environments, webhooks and

third-party integration workflows.

Exposure to AI tools and business process automation.

Understanding of access control, data privacy, and compliance-sensitive workflows.

Education

Bachelor's degree in Computer Science, Information Systems, B.Tech or a related field preferred.

Relevant practical experience may be considered in place of formal qualification.

Job Requirements

1-3 years of experience in a systems analyst, CRMs, product operations, technology support roles.

Familiarity with software testing, UAT, bug tracking, and troubleshooting.

Experience working with CRM or business application platforms such as Zoho, Salesforce,

HubSpot or similar systems.

Ability to understand business workflows and translate them into system requirements.

Understanding of APIs, databases, SQL, data fields, forms, workflows and integrations.

Strong analytical, documentation, and problem-solving skills.

Good communication skills and ability to coordinate with business users, technical teams, and

vendors.

High attention to detail, especially in data validation, reports, workflows, and process

documentation.