Team Manager- Logistics OTC cash application process

Lead end-to-end Order-to-Cash (O2C) operations with a strong focus on Cash Application, Collections, Accounts Receivable (AR) Management, and Financial Governance. Drive cash flow optimization, reduce Days Sales Outstanding (DSO), and deliver operational excellence through P&L ownership, process transformation, and digital initiatives.

Requirements

Cash Application

• Oversee payment posting, remittance matching, and account reconciliation activities
• Manage unapplied cash, short payments, deductions, and payment discrepancies
• Govern payment processing across Lockbox, ACH, Wire Transfers, and Cheque transactions
  
  

Collections & AR Management

• Own aging management and collection strategies to improve cash realization
• Drive customer follow-ups, Promise-to-Pay (PTP) tracking, and DSO improvement initiatives
• Manage customer escalations and dispute resolution impacting collections and cash flow
  
  

P&L Management

• Own O2C P&L performance, ensuring revenue realization and cost optimization
• Identify revenue leakage opportunities and implement corrective actions to improve margins
• Monitor financial performance and drive profitability improvements
  
  

Budgeting & Forecasting

• Lead annual budgeting and periodic cash flow forecasting activities
• Analyze collection trends and assess their impact on working capital
• Provide financial insights and recommendations to support business decisions
  
  

Transformation & Digital Initiatives

• Drive continuous process improvements, standardization, and operational excellence
• Implement AI, RPA, and automation solutions to improve efficiency and productivity
• Leverage advanced analytics and reporting tools to deliver actionable business insights
  
  

Team Management

• Lead and develop large operational teams (60+ members)
• Ensure achievement of KPIs, SLAs, and performance targets
• Drive employee engagement, capability building, and succession planning
  
  

Financial Control & KPI Management

• Ensure compliance with internal controls, policies, and audit requirements
• Monitor and improve key metrics including:
• Days Sales Outstanding (DSO)
• Aging Accounts Receivable (AR)
• Collection Effectiveness Index (CEI)
• Unapplied Cash
• Maintain strong governance and risk management practices
  
  

Stakeholder Management

• Partner with senior leadership, customers, and cross-functional teams to achieve business objectives
• Resolve complex operational and financial issues impacting the O2C cycle
• Drive collaboration to improve cash flow, customer experience, and operational effectiveness