Team Member - IT Transformation

Basic Details: Fill the required information about business, unit, location, position, reports to position and date of updation of JD

Business

Health Insurance

Unit

Aditya Birla Health Insurance Company Ltd

Location

Goregaon , Mumbai

Poornata Position Number of the job

Reports to: Poornata Position Number

Poornata Position Title of the job

Reports to: Poornata Position Title

Function

IT

Reports to: Function

IT

Department

IT

Reports to: Department

IT

Designation of the Employee s

IT-5 Manager Integration

Designation of the Manager

IT-4 Team Leader Integration

Date of writing/updation of JD

24/11/2017

• Job Purpose: Write the purpose for which the job exists (in 2-3 lines)
  
  

The role is responsible for requirements understanding & closure, designing of the solution, getting it developed from the partner, testing and release of the change in production. The role also entails providing support to the applications in production and providing streamlined performance of the application. The role should be able to identify the defects or bugs in production which is due to incomplete requirements, incomplete testing or due to improper coding in production and able to close the respective gaps appropriately.

Responsible for working with all user functions towards identification of prospective automation processes in the application, participate with business function towards audit process of the application, closure of audit points for the respective application

• Dimensions: Mention quantitative or qualitative parameters that are relevant for the job and provide a better understanding of the scope and scale of the job.
  
  

Team Size (Department Workforce Number)

Particulars

FY 18

FY 19

FY20

Direct

0

0

0

Indirect

>5

5-8

8-10

Span

Particulars

FY 18

FY 19

FY20

Number Of Functions Impacted

2-3

3-5

5

Users impacted

Employees

Agents

1500

10000

12600

12675

Systems

Particulars

Criticality to Business

FY 18

FY 19

FY20

System

Health App

Wellness App

1

1

1

1

1, Migration

1

Integrations

Health App

Wellness App

>50

>20

50-80

20-50

>80

>50

Vendor / Partner Management

Particular

FY 18

FY 19

FY20

Count

1

2

2

Team Size

Upto 10

10-15

Upto 20

Change Management

Particular

FY 18

FY 19

FY20

No of products/application

5

6

4

No. of CR/application

20

30

40

Technology Landscape

Particular

FY 18

FY 19

FY20

Type of Technologies

1

2

2

No of integrations

Health

Wellness

50

20

Upto 80

Upto 50

>80

>50

• Job Context & Major Challenges: Write the specific aspects of the job that provide a challenge (internal and external) to the jobholder in the context of the Business/Unit/Function/Department/Section
  
  

About The Health Insurance Industry –

While the current market sees more than 15 non-life players in the private space and 5 exclusive private players in the health insurance space trying to capture a sizable market share, the nationalized service provider (6) remains a strong competitor. In addition to this the business dynamics are such that the overall market on an annual basis which is to the tune of roughly 10,000 Crs sees close to 85 % of the business renewing with the existing service provider itself. This narrows down the opportunity of the fresh business actually being seriously fought in the market to approximately 1500 odd Crs. With the SME and the start-ups being the driving force of Indian economy, the opportunity to cater to these segments is immense and is increasing manifold year on year. The challenge here therefore remains as to how we capture a larger share of the opportunity by developing specific solutions to cater each segment of the business. Also by creating an inexpensive and standardized solution to increase the reach into the pockets of channel partners across the country to harness on their captive business and explore new opportunities with them.

Market Opportunities – With the advent of medical advancements, lifestyle changes, change in Indian socio-economic scenario and Indian healthcare space, and the insurers are facing challenges to cater to the needs of this diverse clientele. Increasingly Indian customers have started considering health insurance partners as extensions of health advisers. In this scenario it becomes extremely important to understand their psyche and then provide tailored solutions with wellness benefits which would help them meet their end objectives and bring in profitable revenue source for the company.

About The Aditya Birla Health Insurance –

Aditya Birla Health Insurance Co. Limited (ABHICL) was incorporated in 2015 as a 51:49 joint venture between Aditya Birla Capital Limited (ABCL) and MMI Strategic Investments (Pty) Ltd. ABHICL commenced its operations in October 2016.

ABHICL has entered the competitive health insurance market with an aim to expand the category to wider customer segments, beyond the ones that health insurance companies traditionally have marketed to. As the 6 th entrant in a category with well-established players, ABHICL is creating differentiation and equity for itself though the unique business proposition of “Health Insurance for All”, a one of a kind proposition in India at the moment. This is a philosophy that is being built through every single consumer touch point and into every single backend process of the company to ensure a customer’s experience of our proposition is continuous and seamless.

ABHI’s unique offering to market includes proposition includes -

• A Comprehensive Incentivized Wellness Program that will attract the young and health conscious and will motivate, guide and reward them to stay healthy
• A Chronic Care Management Program to cater to the unmet needs of a growing Indian population of those suffering from chronic lifestyle conditions like Diabetes, Asthma, High Cholesterol and Hypertension from Day 1
• ABHICL serves as an enabler and influencer of health and healthcare choices that customers make, in addition to being a payer of healthcare expenses. Thus, ABHICL would act like a much needed catalyst to grow the prevalent health insurance landscape in India through product innovations and a wider choice of consumer relevant products.
• ABHICL’s vision has always been digital. The company has been successful in adopting paper-less approach right from identifying to on-boarding to delivering seamless experience of its customers & employees.
  
  

Challenges –

• Ensuring that the solution designed and delivered meet business requirements and expectations regarding cost, schedule and scope
• Meetings with teams to identify and resolve roadblocks, continue the advancement of leveraging Agile Processes, Acceptance Test Driven Development and Continuous Integration / Deployment
• Providing direction and day-to-day interactions with a team of partner resources, developing and maintaining a team of performing people through effective hiring, coaching and performance/talent management processes
• Meeting the demand raised by business with capacity availability from partner resources and arriving upon the best fit on order to bring efficiency in the overall demand – supply management
• Key Result Areas: Write the key results expected from the job and the supporting actions for each of these key result areas (For a majority of jobs typically there could be 4- 7 key result areas)
  
  

Key Result Areas

Supporting Actions

Requirements Management, Planning, Execution, Delivery and Go Live

Complete requirements management to make changes in applications go live for the organization. This would require continuous update per week – at least one update per application per week

Partner Management

Continuous meeting with partners in order to provide a win-win situation with partner and organization. 1 meeting per month

Post Go Live Support

Ensuring total no of issues to be as per the lowest in the market, design, develop and build performance management tools and control metrics –deploy at least 1 process per quarter which results towards increased performance predictability of an application

Stakeholder Management

To conduct periodic stakeholder meetings with business and application partners - 1 meeting per month

• Job Purpose of Direct Reports: Describe the job purpose of the direct report/s to the job (in 2-3 lines for each report)
  
  

Not Applicable

• Relationships: Describe the nature and purpose of most important contacts or relationship (except superior/team members) with individuals, departments, organizations inside and outside of the organization, that job is required to interact with in order to deliver the job objectives
  
  

Relationship Type Frequency Nature

Internal

Operations Team,

Underwriting Team,

Product Team,

Actuarial Team,

Claims Team,

Testing Team,

Sales Automation Teams

PMO

Daily interaction with Teams

Towards providing appropriate resolutions of their demands and queries

Senior Management Teams

Need Basis

Update on the delivery dates for the changes, issues reported with resolution steps and timelines

External

Partner Resources teams and Partner Project Manager

Daily interaction

Review the changes and issues at hand, providing any functional input as required, tracking of the changes and works in hand

Partner Leadership Team

Periodic

Provide timely feedback on the engagement, issue resolution of both sides.

• Organizational Relationships: Provide the structure for a level above and below the position for which this job description is written. Use position titles in the structured and indicate all the reports of the position.
  
  

SIGN-OFF: Provide the name of the Manager and the jobholder. Signature needed for the hard copy of the JD. Hard copy to be maintained in the organizational record.

Job Holder

Reports to – Manager

Name

Signature (needed for the hard copy)