Technical Support Executive-Level2

Job Title: Technical Support Executive – Level2

Experience: 2–6Years

Location: Hyderabad

Interview Mode: In-Person Interview (Mandatory)

Job Responsibilities

• Provide proactive helpdesk support for inbound customer service requests.
• Diagnose and resolve hardware and software issues.
• Handle incidents and service requests escalated from Level 1 support teams.
• Perform technical analysis of incidents and review ticket history.
• Utilize knowledge bases, log files, and remote support tools to troubleshoot and resolve issues.
• Create, update, and maintain tickets with accurate information.
• Assist field service technicians by providing technical guidance and spare-part recommendations when remote resolution is not possible.
• Identify recurring issues and prepare reports for management.
• Mentor and provide guidance to junior team members.

Required Skills

• Service Desk / Technical Support experience.
• Basic knowledge of:
• SQL
• Networking
• PowerShell
• Command Prompt (CMD)
• Computer Hardware Components
• Strong troubleshooting and analytical skills.
• Excellent communication skills in local language and English (written and verbal).

Qualifications

• Graduate degree or equivalent work experience.
• 2–6 years of relevant experience in Service Desk Support or Technical Support.
• Mandatory experience working with global clients.
• Needs to work in Rotational shift.