Telecalling / Telecounselling Executive

Location: VYMAK Degree College, Bangalore

Department: Admissions & Outreach

Role Objective

To engage with prospective students and parents, provide accurate information about courses, admission procedures, and college facilities, and guide them through the enrollment process with empathy and professionalism.

Key Responsibilities

• Make outbound calls to prospective students and parents from inquiry databases.
• Counsel students on available degree programs, eligibility criteria, and career prospects.
• Handle inbound queries with patience and clarity, ensuring accurate information delivery.
• Maintain detailed records of calls, inquiries, and follow-ups in CRM/admission software.
• Convert leads into admissions by building trust and rapport.
• Coordinate with the admissions team for scheduling campus visits, interviews, or counseling sessions.
• Provide feedback to the management on student concerns, market trends, and competitor activities. Meet daily/weekly call and conversion targets.
  
  

Desired Candidate Profile

• Education: Graduate in any discipline (preferred: Commerce, Arts, or Management).
• Experience: 0–2 years in telecalling/telecounselling, preferably in education or customer service.
  
  

Skills

• Excellent communication skills in English, Kannada, and Hindi (multilingual advantage).
• Strong persuasion and interpersonal abilities.
• Basic computer knowledge (MS Office, CRM tools).
• Ability to work under targets and deadlines.
• Personality Traits: Empathetic, patient, confident, and student-centric.
  
  

Performance Indicators

Number of calls made per day.

• Lead-to-admission conversion ratio.
• Quality of counseling and feedback from students/parents.
• Contribution to overall admission targets.
  
  

Benefits

• Competitive salary with performance incentives.
• Training in counseling and admissions processes.
• Opportunity to grow within the admissions and student relations department