Training and Development Lead

About Kutoot

Kutoot is building a next-generation merchant and commerce ecosystem that helps local businesses grow through technology, customer engagement, operational support, analytics, and community-driven commerce.

We are on a mission to create a scalable ecosystem connecting merchants, operational partners, field teams, and customers across India.

As we expand, we are looking for a passionate and execution-focused Training & Development Lead to build the learning, performance, and growth culture of the organization.

PositionTraining & Development Lead

📍 Location: Bengaluru / Field Operations

💼 Employment Type: Full-Time

🚀 Experience: 2–5 Years Preferred

Role Overview

The Training & Development Lead will be responsible for building and managing the company’s end-to-end learning and capability development ecosystem.

This role involves training teams across all levels of the organization — including leadership, operational teams, field executives, merchant onboarding teams, and support staff.

The ideal candidate should be capable of developing high-performance teams through structured training, motivation, operational discipline, product education, sales enablement, and leadership development.

Key ResponsibilitiesTraining & Capability Development

• Design and conduct onboarding and training programs
• Develop product training modules for internal teams and merchants
• Build structured learning systems and SOP-driven training processes
• Conduct classroom, virtual, and field training sessions

Sales & Business Development Training

• Train teams on lead generation and merchant acquisition
• Improve sales pitching and conversion capabilities
• Develop objection handling and communication frameworks
• Support performance improvement initiatives

Leadership & Team Development

• Mentor field leaders and operational teams
• Build a performance-oriented and growth-driven culture
• Conduct motivational and engagement sessions
• Support leadership development initiatives

Content & Learning Systems

• Create presentations, scripts, manuals, and video-based training content
• Standardize training across cities and operational teams
• Assist in building scalable internal learning systems and certification programs

RequirementsPreferred Background

Experience in one or more of the following:

• Sales Training
• Retail Operations
• Startup Operations
• Learning & Development (L&D)
• Field Team Management
• Franchise Training
• Business Development Training

Skills Required

• Excellent communication and presentation skills
• Strong leadership and motivational ability
• Ability to manage and train large field teams
• Process-oriented and execution-focused mindset
• Comfortable working in startup environments
• Kannada/Hindi/English communication preferred

What We’re Looking For

We’re looking for someone who can:

• inspire teams
• build systems
• improve execution quality
• drive performance culture
• train teams from leadership level to field level
• work both strategically and operationally

The ideal candidate should be equally comfortable in:

• conducting training workshops
• mentoring leaders
• creating SOPs
• training field executives
• improving merchant-facing communication
• driving organizational growth

Why Join Kutoot?

• Opportunity to build a large-scale commerce ecosystem
• High-growth startup exposure
• Leadership growth opportunities
• Direct collaboration with founders
• Opportunity to shape company culture and workforce capability from the ground up
• 📩 Interested candidates can apply via LinkedIn or share their profile at [email protected].