Training Manager

Responsibilities

• Deliver engaging training programs on soft skills, hospitality excellence, customer service, executive presence, communication, and sales effectiveness.
• Conduct induction and onboarding programs for new employees.
• Facilitate role plays, mock customer interactions, and experiential learning sessions.
• Support product and process training in collaboration with business stakeholders.
• Conduct training needs analysis and recommend learning interventions.
• Assess participant learning through quizzes, role plays, observations, and feedback.
• Monitor post-training implementation and provide on-the-job coaching where required.
• Develop and update training content, presentations, assessments, and learning materials.
• Maintain training records, attendance, and training effectiveness reports.
• Promote a culture of continuous learning and service excellence across the organization.

Qualifications

• Graduate or Postgraduate in Hospitality, Hotel Management, Business Administration, or a related field.
• Minimum 2 years of experience in Training & Development, preferably in hospitality, luxury real estate, aviation, hotels, or premium customer service industries.

Required Skills

• Excellent verbal and written communication skills.
• Strong presentation, facilitation, and public speaking abilities.
• Well-groomed with a professional personality and executive presence.
• Proficient in Microsoft PowerPoint, Excel, and MS Office.
• Passion for coaching, mentoring, and developing people.
• Willingness to travel across Central Park locations as required.