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AWS Engineer

Actively Reviewing

Strategic Resources International Inc

4–8 yrs exp Posted 1 day ago · Apply by Sep 14, 2026

Job Description

Key Responsibilities

Provide production support for AWS-hosted applications, APIs, and cloud services.
Own production incidents throughout their lifecycle, from initial triage through resolution and closure.
Coordinate with engineering, platform, product, and operations teams to resolve production issues.
Communicate incident status, business impact, and resolution progress to stakeholders.
Lead and participate in Root Cause Analysis (RCA) activities.
Drive continuous improvements that enhance platform stability and operational excellence.
Monitor cloud environments and ensure platform reliability through monitoring, alerting, and security best practices.
Develop, maintain, and enhance operational runbooks and documentation.
Conduct knowledge transfer sessions to prepare support teams for production operations.
Support operational readiness initiatives across AWS cloud platforms.
Participate in scheduled on-call rotations and manage high-priority production incidents.
Identify process gaps and recommend improvements to support models, workflows, and operational procedures.

Required Qualifications

2-4 years of professional experience (Required)
Bachelor's degree preferred (not mandatory)
Experience supporting customer-facing production platforms in enterprise environments.
Strong ownership mindset with accountability for service stability and incident resolution.
Experience managing incidents from start to finish in complex production environments.
Excellent collaboration skills working with cross-functional engineering and business teams.