Customer Service Representative

Greetings from Evon Technologies Pvt. Ltd.!

We are a team of 450+Technologists catering to our international clients for software services and consultation.We are a CMMI Level 3 company and Top Mobile App Development Co. of 2021. We currently have projects and teams working on iOS, Android, Java, HTML, PHP, Ruby on Rails, Phone Gap, .Net, Angular, Node, React, Salesforce, PowerBI and other trending technologies. We are expanding at a rapid rate and are looking for people who are smart, dedicated and will make an excellent addition to our existing teams.

Role: Customer Service Representative

Experience : 1-3 years

Location: Dehradun

🌍 Mandatory: Fluency in English & French OR English & Spanish

Job Description:

Customer Service Skills

• Active listening and empathy when speaking with players who may be experiencing gambling-related harm.
• Strong communication skills, including explaining policies, tools, and support options clearly.
• Maintaining a professional, non-judgmental approach during difficult conversations.

Responsible Gambling Knowledge

• Understanding responsible gambling principles, including informed choice, setting limits, self-assessment, and harm prevention. 
• Knowledge of Ontario's responsible gambling resources, such as self-exclusion programs, support organizations, and counselling referrals. 
• Ability to explain responsible gambling tools such as deposit limits, time limits, cooling-off periods, and self-exclusion options.

Risk Identification Skills

• Recognizing warning signs of problem gambling, including distress, loss of control, or repeated requests related to gambling losses.
• Asking appropriate questions to assess player well-being while respecting privacy.

Regulatory and Compliance Knowledge

• Familiarity with responsible gaming requirements established by regulators such as AGCO, iGaming Ontario, AiGC, AGLC
• Understanding age-verification requirements, self-exclusion processes, and player-protection obligations.

Problem-Solving Skills

• Managing complaints and escalations effectively.
• Referring customers to appropriate support services when gambling is no longer a form of entertainment and may be causing harm.

Technical Skills

• Working with CRM systems, live chat platforms, and online gambling account management tools.
• Accurate documentation of customer interactions and responsible gambling interventions.



Personal Qualities

• Patience
• Emotional resilience
• Attention to detail
• Integrity and confidentiality
• Cultural sensitivity

English – French

English - Spanish

Interested candidates can mail their resume to [email protected]