Delivery Director

About PTR Global

PTR Global is a talent solutions partner focused on delivering high-quality recruiting, staffing, and workforce solutions for clients across complex and competitive hiring environments. We combine recruiting expertise, operational discipline, client partnership, and data-driven delivery to help organizations build strong teams and meet critical business needs.

Summary

PTR Global is seeking a senior, results-driven Director of Delivery to lead a high-volume recruiting delivery center responsible for consistent execution across strategic enterprise staffing programs. This leader will oversee recruiting managers, team leads, and delivery operations with direct accountability for achieving hiring goals for all MSP programs. The ideal candidate is currently operating in a comparable delivery leadership role today, with demonstrated success managing large-scale recruiting teams, high-volume production expectations, MSP/VMS delivery requirements, and executive-level performance accountability. This position requires a proven operator who can lead through data, urgency, process discipline, stakeholder communication, and a clear culture of ownership.

Position Scope and Performance Expectations

• Lead the India-based Delivery Center as a high-impact operational leader responsible for driving consistent recruiting output, delivery quality, and measurable business results.
• Ensure the organization is positioned to provide candidate resumes to all jobs per month through disciplined production management, leadership accountability, and proactive issue resolution.
• Oversee delivery activity capable of producing highly qualified candidate resume submissions while maintaining submission quality, client alignment, compliance standards, and conversion effectiveness.
• Bring current, hands-on leadership experience running a comparable recruiting delivery function today, with the ability to immediately assess performance gaps and implement scalable operating rhythms.

Job Description

• Lead and manage Recruiting Managers and/or Team Leads responsible for driving US IT staffing delivery across MSP/VMS and direct client environments.
• Provide senior leadership over the Delivery Center’s monthly production goals, including start targets, resume submission volume, recruiter productivity, leadership effectiveness, and overall delivery health.
• Hold Recruiting Managers/Team Leads accountable for team performance, KPI execution, recruiter productivity, delivery quality, and consistent adherence to operating rhythms.
• Own delivery performance across assigned business areas, including submittals, interviews, offers, starts, fill ratios, aging requisitions, quality, speed, and overall client delivery health.
• Establish, enforce, and inspect KPI expectations, activity standards, SLA compliance, delivery scorecard performance, and weekly performance reviews across recruiting leadership teams.
• Partner with senior stakeholders and executive leadership to communicate delivery performance, risks, trends, capacity, market challenges, and action plans.
• Ensure Recruiting Managers/Team Leads are effectively coaching recruiters on search strategy, intake discipline, candidate quality, submittal calibration, closing, and client communication.
• Drive requisition prioritization, workload balancing, delivery coverage, escalation management, and resource allocation through Recruiting Managers and Team Leads.
• Identify delivery gaps early and work with recruiting leadership to implement corrective action plans for aging roles, low submittal volume, poor interview conversion, offer declines, weak activity, or missed KPIs.
• Strengthen operational discipline across reporting, forecasting, pipeline management, scorecard inspection, delivery meetings, and performance accountability.
• Ensure recruiting leadership teams understand and enforce client requirements, MSP/VMS compliance expectations, rate structures, submission rules, candidate ownership, and delivery standards.
• Use market intelligence, recruiting analytics, and performance trends to guide delivery strategy, improve decision-making, and strengthen stakeholder alignment.
• Partner cross-functionally with sales, account leadership, operations, compliance, onboarding, and HR to ensure smooth execution from requirement intake through candidate start.
• Build a high-accountability leadership culture that balances urgency, ownership, coaching, professional development, and consistent delivery execution.

Requirements

• 10+ years of recruiting, staffing, or talent delivery experience, with significant experience in an staffing agency environment.
• Proven success leading recruiting teams supporting US IT staffing requirements in high-volume, metrics-driven environments.
• Experience supporting Fortune 500 companies as a tier one supplier with direct access to buyers (MSP contacts, hiring managers, etc)
• Recent experience working for a staffing agency that focuses on IT skill sets that require onsite contractors working mostly as W2 employees.
• Strong experience working within MSP/VMS programs, including requisition management, submittal rules, compliance requirements, scorecards, SLAs, and client-driven delivery expectations.
• Must be currently leading or recently have led a comparable high-volume staffing delivery organization with accountability for monthly starts, submission volume, recruiter productivity, and multi-layer delivery leadership.
• Knowledge of W2 recruiting, contractor hiring, candidate pipelines, rate alignment, submittal quality, interview conversion, offer management, and starts.
• Demonstrated ability to manage delivery through KPIs, dashboards, recruiter productivity metrics, pipeline health, aging requisition reviews, and executive reporting.
• Experience leading recruiting managers/team leads, or senior recruiters, with the ability to coach leaders and improve performance across multiple layers of delivery.
• Strong stakeholder management skills, including the ability to communicate clearly with executive leadership, account teams, clients, and internal delivery teams.
• Ability to proactively diagnose delivery problems quickly, create action plans, manage escalations, and drive measurable improvement.
• Strong understanding of staffing economics, including rate discipline, candidate compensation alignment, delivery quality, and the business impact of speed, fill ratio, and starts.
• Excellent leadership skills with the ability to motivate teams, hold leaders accountable, develop talent, and create a culture of ownership and urgency.
• Highly data-driven, organized, decisive, and comfortable operating in a fast-moving staffing environment with shifting priorities and high expectations.

Why Join PTR Global?

This is a senior leadership opportunity to run a critical India-based Delivery Center with meaningful visibility, operational ownership, and direct impact on business performance. The successful candidate will be responsible for strengthening and improving delivery execution, building leadership accountability, scaling production discipline, and ensuring the organization consistently meets aggressive client and business expectations. This is a unique opportunity to build out delivery center with the most talented Recruiters and Team Leads in the marketplace while having authority to drive operational excellence and process improvement. PTR Global offers a fast-paced, performance-driven environment where experienced delivery executives can make a measurable impact on client success, recruiter productivity, and overall delivery excellence.

Instructions

Please answer the questions below, attach your resume and email your responses to [email protected] as part of your application.

1. Please describe your current or most recent experience leading a high-volume recruiting delivery organization supporting US IT staffing.
2. What MSP/VMS programs, delivery scorecards, KPI structures, and revenue range (in millions USD) enterprise staffing environments have you managed?
3. Please share examples of how you have improved recruiter productivity, submission quality, interview conversion, starts, or delivery performance.
4. If this position requires a hybrid work schedule, would you be willing to work from an office in Bangalore, Hyderabad, or Pune, depending on the final office location?
5. In an effort to be respectful of your time and ensure alignment, please share your desired compensation range for this opportunity?