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Manager - Customer Service Training (APS)

Actively Reviewing

Akasa Air

Mumbai Full-Time 1–2 yrs exp Posted 5 days ago · Apply by Sep 14, 2026

Job Description

Conduct Airport Handling Procedure, Navitaire, customer services training for all front-line staff; provide effective situational management trainings for better understanding and maintain a competitive advantage.
Conduct & monitor GHA Trainings
Knowledge of NAVITAIRE system is a must
Provide support to the Training Head to conduct training needs analysis and for any other job assigned.
Prepare and update the training modules continuously keeping in line with the Best-In-Class industry standards and future business goals/ objectives.
Provide feedback for training & service enhancements. Recommend innovative methods of training, process improvement and cost efficiency without compromising on service standards.
Conduct Trainee feedback in training based on the overall assessment and performance during the classroom/practical sessions and ensure the same is acknowledged by the respective person.
Suggest additional training based on trainee performance during training sessions. Maintain and update training records.
To ensure upholding of company image, quality policy and value systems always and remain up to date with all developments in the Service delivery design.
Maintain a healthy environment and ensure trainee & staff welfare at all times.