Operations Executive

About the Role

We are looking for a proactive and detail-oriented professional to manage workspace operations, facility coordination, vendor management, and client experience. The role requires strong coordination skills, operational ownership, and the ability to ensure smooth day-to-day functioning of the workspace.

Key Responsibilities

Workspace & Facility Management

• Manage daily workspace operations including infrastructure, equipment, and asset maintenance.
• Coordinate with housekeeping, security, IT support, and maintenance teams.
• Ensure workplace safety, hygiene, and operational readiness at all times.
• Oversee inventory management, stocking/restocking, and office amenities.
• Maintain SOPs, checklists, and operational compliance standards.

Cross-Functional Coordination

• Coordinate with Sales teams for client visits and workspace tours.
• Handle lead documentation and CRM updates on Zoho.
• Work closely with Accounts for invoicing and billing support.
• Coordinate with IT and maintenance teams for issue resolution and downtime management.
• Manage vendor relationships, contracts, and procurement activities.

Operations & Cost Management

• Monitor operational expenses (OpEx) and support budgeting activities.
• Identify cost optimization opportunities without impacting customer experience.
• Prepare operational reports, expense trackers, and analysis reports.
• Ensure timely invoice generation and payment follow-ups.

Client & Member Experience

• Ensure smooth onboarding and support for clients and members.
• Track customer feedback, complaints, and issue resolution.
• Plan engagement activities, events, and community initiatives.
• Maintain high service standards and customer satisfaction levels.

Revenue & Data Management

• Track occupancy, utilization, and space inventory data.
• Support revenue optimization initiatives and additional service offerings.
• Maintain accurate client records and data through Zoho CRM.
• Support retention and renewal activities for existing clients.

Required Skills

• Workspace / Facility Management
• Vendor & Operations Coordination
• Client Handling & Hospitality
• Zoho CRM
• Billing & Documentation
• Inventory Management
• Strong Communication & Coordination Skills
• MS Excel & Reporting

Preferred Candidate Profile

• Experience in coworking spaces, hospitality, facility management, real estate, or workspace operations preferred.
• Strong multitasking and problem-solving ability.
• Comfortable with client-facing responsibilities and operational ownership.
• Tech-savvy and process-oriented mindset.
• Good communication and stakeholder management skills.