Operations Manager

Club Operations Manager

Dar es Salaam, Tanzania.

Our client, a premier sports and recreational club in Tanzania, is seeking a highly motivated and experienced Sport Club Operations Manager to oversee the day-to-day operations of its world-class racket sports facility.

This is an exciting opportunity for an operations professional with a strong background in hospitality, customer service, facility management, or events management to lead operational excellence in a dynamic and member-focused environment. The successful candidate will ensure exceptional service delivery, efficient facility management, and seamless coordination of club activities, tournaments, and events while maintaining the highest operational standards.

DUTIES & RESPONSIBILITIES:

• Oversee the day-to-day operations of the sports club, ensuring smooth and efficient service delivery.
• Maintain high standards of cleanliness, safety, and presentation across courts, reception, café, changing rooms, and all common areas.
• Conduct regular facility inspections and ensure prompt resolution of operational issues.
• Coordinate preventive maintenance and repairs to ensure uninterrupted facility operations.
• Supervise shift managers, front-of-house staff, and support teams.
• Prepare staff duty rosters and monitor attendance, punctuality, and shift handovers.
• Ensure compliance with standard operating procedures (SOPs) and company policies.
• Foster a positive, customer-focused, and high-performance working culture.
• Coordinate coaching schedules and monitor attendance.
• Ensure coaches comply with club policies and operational standards.
• Monitor and reconcile coaching fees payable to the club.
• Deliver an outstanding experience for members and guests through excellent customer service.
•  Oversee inventory levels for sports equipment, merchandise, and operational supplies.
• Coordinate timely procurement to prevent stock shortages.
• Maintain accurate inventory records and stock control processes.
• Manage relationships with suppliers, contractors, and maintenance service providers.
• Coordinate operational requirements for tournaments, leagues, corporate events, and club activities.
• Ensure operational readiness during peak periods and special events.
• Support event planning and execution to deliver exceptional member experiences.
• Prepare operational reports and communicate risks, maintenance issues, and operational challenges to management.
• Recommend process improvements to enhance operational efficiency and service quality.
• Ensure continuous improvement in customer satisfaction and club operations.

SKILLS & REQUIREMENTS:

• Bachelor's Degree in Hospitality Management, Business Administration, Sports Management, Facility Management, or a related field.
• Minimum of 5 years' experience in operations, hospitality, facility management, or customer service leadership.
• Proven experience managing teams and coordinating daily operations within a hospitality, leisure, sports, or recreation environment.
• Demonstrated experience in event management, including tournaments, corporate events, or hospitality functions, is highly desirable.
• Strong leadership, planning, and organizational skills.
• Excellent customer service and stakeholder management abilities.
• Proficiency in Microsoft Office applications and operational reporting.
• Excellent communication skills in English and Kiswahili.

How to Apply

Kindly send your CV to [email protected]

Cc: [email protected]

Deadline: 15th July 2026