Research Analyst

Role Purpose

The Research Analyst will be responsible for building, maintaining, and enriching Collinson’s master database of airports, terminals, outlets, competitors and airline operations.

The role bridges the gap between automated data collection (scraping, LLMs, third‑party feeds) and high‑quality, human‑validated intelligence. It ensures that our location and outlet data is accurate, well‑structured, and commercially valuable.

Key Responsibilities

1. External Research & Source Identification

• Identify and evaluate the most reliable and comprehensive sources of outlet, airport, and airline data beyond official websites assessing coverage gaps vs direct scraping
• Maintain a catalogue of trusted sources to feed data‑scraping and ingestion processes (e.g. outlet review platforms, aviation publications, airport authorities)
• Monitor industry news and announcements related to outlets, airports, terminals, and airline operations

2. Data Validation & Disambiguation

• Review and validate scraped or third‑party data to ensure accuracy and relevance
• Disambiguate conflicting or duplicated data points and select the most meaningful values
• Support entity resolution, reconciling third‑party outlet and airport data with Collinson’s internal inventory
• Act as a subject‑matter reviewer to improve LLM‑driven enrichment processes

3. Master Location Maintenance

• Own the maintenance the Master Location database, covering airports, terminals, concourses, and sub‑locations
• Track and update changes such as terminal renumbering, new builds, closures, or connectivity changes
• Ensure location hierarchies accurately reflect passenger reality (e.g. terminal accessibility, airside/landside constraints)

4. Terminal Connectivity & Passenger Mapping

• Document terminal connectivity and passenger flows (e.g. which terminals are connected airside)
• Map passenger types (domestic, international, Schengen, non‑Schengen, etc.) to terminals and locations
• Enable more accurate understanding of which outlets members can realistically access, supporting traffic allocation and reporting

5. Airline & Network Intelligence

• Maintain and enrich airline datasets, including:
• Terminal operations by airport
• Airline categorisation (e.g. low‑cost carrier vs full‑service)
• Track airline moves between terminals and network changes
• Anticipate competitive outlet network changes by monitoring announcements before they appear in official networks

6. Crowdsourcing & Internal Community Engagement

• Coordinate internal crowdsourcing initiatives to gather insights from frequent travellers and knowledgeable staff
• Build and nurture an internal community contributing real‑world observations and updates
• Validate and incorporate crowdsourced data into master datasets

7. Communication & Business Updates

• Produce regular business updates highlighting:
• Recent changes to airports, outlets, and terminals
• Network expansions or closures
• Key insights and “good to know” information from core datasets
• Communicate clearly with stakeholders across Product, Commercial, Data, and Operations

Required Skills & Experience

Technical & Analytical Skills

• Comfortable working with structured data in Excel or similar tools
• Ability to run preset queries or extract data from source systems (no advanced coding required)
• Strong attention to detail and data quality

Industry & Domain Skills

• Strong interest or passion for the aviation and travel industry
• Curiosity to stay up to date with industry news, airport developments, and market trends
• Previous experience in travel, aviation, or tourism (e.g. travel agency, airline, airport, or hospitality) is advantageous but not mandatory

Communication & Collaboration

• Clear written and verbal communication skills
• Confidence engaging with a broad internal audience
• Ability to synthesise complex information into clear, actionable updates

Personal Attributes

• Naturally curious and research‑oriented
• Methodical and organised
• Enjoys becoming a subject‑matter expert
• Comfortable working independently while collaborating closely with data, product, and commercial teams

Location - Mumbai only

Years of experience - 2 to 5 years