Student Services and Success Advisor - Chennai

Job no: 523861

Work type: Full Time

Location: India

Categories: Student Administration / Support Services

• Support students to thrive from their first day through to graduation.
• Be the frontline of a student-centred experience at a globally recognised university.
• Full-time appointment on an ongoing basis.
• Attractive remuneration package offered.
  
  

About The Area

The Student Experience directorate is accountable for the design and delivery of all student-facing services and programs across the student lifecycle, from enrolment through to graduation. The directorate delivers student administration, student services and success programs, counselling and wellbeing support, accessibility services, co-curricular engagement, and industry engagement and placement programs across the Mumbai and Chennai campuses. It works collaboratively with the Education and Research directorate, the Operations directorate, and external partners to ensure services are integrated, culturally responsive, and capable of supporting positive student outcomes, wellbeing, and progression.

About The Opportunity

• Provides responsive frontline support to students across in person, online, and digital channels, assisting with enquiries relating to university services, processes, and student life.
• Supports delivery of orientation, transition, and student success initiatives, identifies students experiencing challenges, and coordinates early support actions in collaboration with relevant teams.
• Contributes to co-curricular and engagement activities, recognises wellbeing concerns and facilitates appropriate referral, and maintains accurate records in accordance with privacy requirements.
  
  

About You

• A relevant tertiary qualification or equivalent experience in student services, education, customer service, or a related field.
• Demonstrated experience providing frontline support or advisory services within a student focused, education, or service delivery environment.
• Well-developed interpersonal and communication skills, with the ability to engage effectively with students from diverse cultural, educational, and social backgrounds.
• Demonstrated organisational and administrative skills, including experience maintaining accurate records and working with service or student information systems.
• Ability to apply policies, procedures, and service standards to ensure consistent and professional service delivery.
• Demonstrated ability to work collaboratively as part of a team and contribute to a positive and inclusive service environment.
  
  

Note: This position requires the satisfactory completion of pre-employment screening appropriate to a senior role, including verification of identity, qualifications and employment history, and any additional background or integrity checks required by applicable law or UWA India policies.

Position description: POSITION DESCRIPTION - Student Services and Success Advisor.pdf

To learn more about this opportunity, please contact [email protected]

How To Apply

Please apply online by clicking here or by visiting the QR provided below and address the selection criteria in your submission in a separate document. For information to assist you with compiling statements to answer the selection criteria, please visit Addressing the selection criteria

You may submit a statement describing any personal circumstances relevant to your application. This can include academic/professional interruptions or achievements relative to opportunity.

Closing date: 12 July 2026, interviews commencing 6 July 2026

Please note: Unsolicited applications from recruitment agencies will not be accepted outside of formal channels.

About the University of Western Australia 

The University of Western Australia (UWA) is ranked among the top 100 universities globally and is a proud member of Australia’s prestigious Group of Eight research‑intensive universities. Renowned for academic excellence, UWA offers a collaborative and inclusive environment that supports innovation, inquiry and professional growth. With vibrant campuses and a strong commitment to research led teaching, UWA provides an outstanding setting for ambitious academics to build their careers and make a meaningful impact.

Learn more about us.  

Our commitment to inclusion and diversity  

UWA is committed to a diverse workforce and an equitable and inclusive workplace. We are committed to fostering a safe environment for all, including indigenous people, women, those from culturally and linguistically diverse backgrounds, the LGBTIQA+ community, and people living with disability. If you require any reasonable adjustments, we encourage you to advise us at the time of application. Alternatively, you can contact us for assistance during the recruitment process. 

Advertised: 25 Jun 2026 India Standard Time

Applications close: 12 Jul 2026 India Standard Time

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