Support Service Program Manager

Actively Reviewing

Iron Systems, Inc

Singh Nagar Full-Time 4–8 yrs exp Posted 2 weeks ago · Apply by Sep 3, 2026

Job Description

Job Description

As a Support Service Program Manager, you will be responsible for managing and handling vendors and their related services to US and international customers. Should have hands-on planning and coordination on vendors' contract renewals and performance management. Also responsible for timely reporting to

Job Responsibilities

Vendor Selection:
Sourcing of Local, Regional & Global Vendors for 3PS Services in Americas, EMEA and APAC
Preparing a detailed cost analysis of vendor quotes and doing comparatives.
Setup primary and Secondary Vendors per IT Asset product SKU and IT staffing & professional service SKU
Vendors' Contracts:
Vendor Contract Renewal Management
Vendor Onboarding & Contract Management:
NDA Agreements Management
Commercial Agreements Management
Contract management and negotiations of agreements such as MSA, SOW & similar legal & subcontracting agreements.
Product & Service Catalog Management:
Product (Hardware or Software (IT Assets) as SKU) & Service Vendor Price Catalog Management and Sales Price Catalog Management
Vendor Performance Management:
Vendor Survey
Vendor KPI Reporting
Vendor Service Dispatching
Dispatch Field Engineers at site location
Co-ordinate with vendors to source the best FSE/FTE.
Management Reporting:
Prepare Daily, Weekly, Monthly & Quarterly Performance Reports.
Prepare specialized Spend Analysis, Costing, Pricing & Multi-Party Performance Reporting.
Any other task(s)/project(s) as assigned by management.