Client Servicing Manager : Delhi (Event Tech)

About The Opportunity

We are a dynamic player in the event technology sector, specializing in creating engaging and immersive event experiences through innovative tech solutions. Operating on-site in India, we are committed to providing exceptional client servicing and cutting-edge event solutions that set industry benchmarks.

Role & Responsibilities

• Manage end-to-end client relationships by understanding client needs and translating them into actionable event strategies related to Exhibitions, Conferences etc.
• Coordinate with cross-functional teams including technical, production, and creative to ensure timely delivery of event solutions.
• Oversee the planning and execution of events, ensuring all technical aspects align with client expectations and industry standards.
• Serve as the primary point of contact for clients, addressing queries and resolving issues promptly.
• Monitor event progress, gather feedback, and develop actionable insights to drive continuous improvement in service delivery.
• Maintain comprehensive reports and documentation on client interactions and event outcomes.
  
  

Skills & Qualifications

• Must-Have: Proven experience in client servicing and account management within the event technology, Exhibitions, Conferences or related industry.
• Must-Have: Strong interpersonal and communication skills with a knack for building lasting client relationships.
• Must-Have: Ability to manage multiple projects simultaneously and coordinate effectively with diverse teams.
• Preferred: Experience in planning and executing events or large-scale projects, with an understanding of event tech software and solutions.
• Preferred: Demonstrated problem-solving skills with an analytical mindset and attention to detail.
• Preferred: Familiarity with client feedback systems and performance metrics to drive service improvements.
  
  

Skills: event management software,event technology,customer success,project management,event manager,events,client coordination,client retention,client handling,virtual events,hybrid events,key account manager,upselling and cross-selling,exhibitions,communication