Communications Manager

Company Description

Buna Studio is a slow-living fashion label rooted in culture, craft, and community, blending local and global perspectives with traditional and contemporary design. The brand’s aesthetic is centered on handwork, natural fabrics, and thoughtfully crafted garments that evoke familiarity, serenity, and nostalgia. Buna partners with artisanal communities in West Bengal, Rajasthan, and Gujarat to create custom fabrics in small batches, celebrating mindful processes as much as the final product. Each piece is carefully handcrafted in the Delhi studio with attention to detail, reflecting a commitment to sustainability, ethical choices, and eco-friendly production methods. Buna champions green fashion as a necessity and encourages conscious, mindful living through every garment it creates.

Position

E-commerce & Communication Manager

Assets

Detail oriented, high organisational skills, self motivated

Brief

Experienced or keen to learn sales and order management, customer handling, new product launches on website, creating look-books, order sheets, buyer line-sheets, inventory management and website management.

Job Description

1. Manage all customer relationships/communications (pre and post purchase) and provide excellent customer service
2. E-commerce backend management on Shopify
3. Manage all public, PR, bloggers and overseas buyer relationships
4. Online and offline order management & follow-ups
5. Coordination with merchandising team for timely dispatch of online orders
6. Assist in social media postings and queries
7. Assist customers at our physical store
8. Manage VM of store
9. Managing product launches on website
10. Website and store inventory management
11. Liaising with MBO's and third party vendors
12. Creating order list and handling customised client orders
13. Liaising with production and logistics team to ensure timely dispatch and delivery of orders.

Desired Candidate Profile

A highly self-motivated and sharp candidate with 2-5 years of job experience preferably with a designer women's wear fashion label or an export house with excellent command over English language, great inter-communication skills and good exposure to the fashion industry. The candidate should have calibre and competence to execute the above mentioned roles and responsibilities seamlessly and within the deadlines. The candidate must be a team player. The candidate must be a very good organizer and back-planner possessing the ability and drive to fulfil client commitments before deadline.

Job Location - New Delhi

Role – Customer Communications/E-commerce Management

Industry Type – E-Commerce Retail

Functional Area – Customer Relations

Employment Type - Full Time, Permanent

Key Skills: Good Organizer, Command over English Language, Natural Flair for Communication, Multi-Tasker, Daily Orders Management

Email id - [email protected]