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Student Success Manager (MTech - Computer Science) in Bangalore

Actively Reviewing

Bosscoder Academy

Bengaluru Full-Time 1–2 yrs exp Posted 1 day ago · Apply by Sep 14, 2026

Job Description

Key Responsibilities

Act as the primary point of contact for students throughout their learning journey.
Coordinate with students, mentors, instructors, and cross-functional teams to ensure seamless program delivery.
Handle and resolve student escalations by identifying root causes and driving timely resolutions.
Monitor the student journey, identify experience gaps, and implement improvements to enhance engagement and satisfaction.
Ensure smooth day-to-day operations of the learning programs and maintain operational excellence.
Track student progress and proactively intervene when learners require additional support.
Collaborate with the product, curriculum, and operations teams to provide actionable feedback for improving the learning platform and program experience.
Create and optimize workflows and SOPs to improve operational efficiency.
Analyze student feedback, performance trends, and program metrics to recommend process improvements.
Ensure effective communication between all stakeholders to maintain a high-quality learning experience.

About Company: Bosscoder Academy is an online academy that provides personalized courses and assistance to tech engineers to help them become the best software engineers in the world. When you enroll with Bosscoder, you get a fully online and personal learning experience focusing on building problem-solving & system design skills to help grab dream tech company offers.