Telecaller

Company Description Bhawan Constructions Private Limited is a premier residential construction company focused on delivering thoughtfully engineered homes with high standards of quality, transparency, and precision. The company specializes in turnkey residential projects, managing the full lifecycle from architectural planning and structural execution to project management and timely delivery. Its philosophy centers on combining structural integrity, functional design, and long-term value to create homes that stand the test of time. Bhawan Constructions emphasizes ethical business practices, clear communication, and disciplined project management to provide a hassle-free experience for clients. Driven by innovation and a commitment to excellence, the company aims to be one of India’s most trusted names in residential construction, setting benchmarks in reliability and customer satisfaction.
Role Description This is a full-time, on-site Telecaller role based in Lucknow. The Telecaller will handle outbound and inbound calls to prospective and existing clients, provide information about residential construction services, and respond to queries in a professional and courteous manner. Daily responsibilities include maintaining call records, updating lead and customer data in the system, coordinating with the sales and project teams for follow-ups, and scheduling meetings or site visits when required. The role also involves explaining project features, sharing pricing and process details as per guidelines, and supporting customer relationship activities to enhance client satisfaction and conversion rates.
Qualifications

• Candidates should possess strong verbal communication, active listening, and clear telephone etiquette skills.
• Candidates should possess customer service, relationship-building, and problem-solving skills.
• Candidates should possess basic computer literacy, data entry, and CRM or spreadsheet handling skills.
• Candidates should possess time management, attention to detail, and ability to follow structured processes.
• Relevant qualifications such as a high school diploma or bachelor’s degree, preferably with experience in telecalling, sales support, or customer service.
• Ability to communicate fluently in Hindi and English, with confidence in engaging with diverse clients.
• Experience in real estate, construction, or related industries is an advantage, along with a professional and ethical work approach.